Verify that there is not more than one set of Microsoft Access Database Engine drivers installed at the same time. If it is not the correct version installed (should be Microsoft Access Database Engine 2010 32 bit version), uninstall the incorrect version and reinstall the correct version following the instructions above according to which version of Microsoft Office that is installed. If it is not there, then reinstall following the instructions above according to which version of Microsoft Office that is installed. 
If it is installed, select it and click REPAIR. Verify that the Microsoft Database Engine 2010 is installed. Go to the computer's Add or Remove Programs. If the error still occurs after installing the AccessDatabaseEngine.exe file, follow the steps below: Launch Importer and attach an Excel file to import. Double click the updated shortcut icon and install the file, following the install wizard's instructions and installing in the default location. Be sure to leave a space before the forward slash. For Windows versions prior to Windows 10, add /passive. Click at the end of the TARGET address and add:. Right click on the shortcut on the desktop and select PROPERTIES. Right click the downloaded file and create a shortcut on the desktop. 
IF THE 64 BIT VERSION OF MICROSOFT OFFICE IS INSTALLED:
Relaunch Importer and attach an Excel file to import. Verify that the file installed by checking the computer's Add or Remove Programs. Click the downloaded file to install, following the install wizard's instructions and installing in the default location. IF THE 32 BIT VERSION OF MICROSOFT OFFICE IS INSTALLED: If unsure as to the version of Microsoft Office that is installed, please refer to this Microsoft Article about how to determine this information. Determine which version of Microsoft Office is installed: 32 bit or 64 bit. 
NOTE: No matter which version of Microsoft Office that is installed (32 bit or 64 bit), download the AccessDatabaseEngine.exe file and NOT the one that ends in X64. Download the Microsoft Database Engine.exe file from Microsoft's web site HERE. Please follow the steps below to download and install the necessary file. The Microsoft Access Database 2010 must be installed in order to allow Transaction Pro Importer to read Excel and Access files.
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